NetScore Delivery Routing for NetSuite
A delivery solution for NetSuite customers who run their own delivery trucks
Take Control of Your Delivery Business
Increases Driver Efficiency and Improves Customer Satisfaction
NetScore Delivery Routing for NetSuite offers a comprehensive set of tools to manage every aspect of your delivery operations. The optimal route planner ensures delivery vehicles are loaded correctly and follow the most efficient route. Built on the NetSuite platform, the core solution leverages order management and fulfillment, accounting, returns, and the full reporting capabilities of the platform. Artificial Intelligence (AI) means your system gets smarter as time goes on. The mobile devise application (IOS or Android) gives drivers full access to critical information from turn-by-turn instructions, order contents, collection of payments, proof of delivery, return management, and many other capabilities at their fingertips.
Watch NetScore Delivery Routing Demo Video
“We're at least 25% more efficient after implementing NetScore automation. We're gaining back at least 2 -3 days a month of a team member's time, while we’re increasing customer satisfaction.”
KRISTI KAVANAUGHs | SALES MANAGER
"Our billing person no longer has to fumble and chase delivery tickets for 3 hours daily to determine if a house got delivered. She has everything right in front of her for 98% of the orders."
BROOKS MAAK | GENERAL MANAGER
Slide content
“We're at least 25% more efficient after implementing NetScore automation. We're gaining back at least 2 -3 days a month of a team member's time, while we’re increasing customer satisfaction.”
KRISTI KAVANAUGHs | SALES MANAGER
"Our billing person no longer has to fumble and chase delivery tickets for 3 hours daily to determine if a house got delivered. She has everything right in front of her for 98% of the orders."
BROOKS MAAK | GENERAL MANAGER
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Kavanaugh Restaurant Supply
Rock Materials
Kavanaugh Restaurant Supply
Rock Materials
Recent Case Studies!
“We're at least 25% more efficient after implementing NetScore automation. We're gaining back at least 2 -3 days a month of a team member's time, while we’re increasing customer satisfaction.”
KRISTI KAVANAUGH | SALES MANAGER
Customer Success Stories!
Kavanaugh Restaurant Equipment Improves Efficiency in Delivery Operations
Restaurant Equipment Supply.
NetScore Delivery Routing for NetSuite
Kavanaugh Restaurant Supply Equipment Improves Efficiency in Delivery Operations
Rock Materials Transforms Their Delivery Routing Operations With Automation
Building Materials.
NetScore Delivery Routing for NetSuite
Customer Success Stories!
Kavanaugh Restaurant Supply
We're at least 25% more efficient after implementing NetScore automation. We're gaining back at least 2-3 days a month of a team member's time, while we're increasing customer satisfaction.
KRISTI KAVANAUGH | General Manager
AI based Route Planning and Optimization
Fulfillment orders are drawn from NetSuite into the route planning application and routes are created based on a geo-point mapping tool in combination with a rules-based set of parameters. The extensive planning tool let’s your route planner build loads that consider truck weight and volume capacities as orders are added to the route. AI-based planning capability allows for building of routes based on the number of drivers and delivery vehicles available. The route planner for delivery drivers can adjust the route from either a desktop workbench or mobile application. Orders to pick up returns, payments, and other customer interactions can be included in the route plan.
Total View of Delivery Operations
Users can view the status of a delivery order for every step in the delivery life cycle. Staged orders can be scanned as they are loaded onto the delivery vehicles showing a “loaded” status. Proof of delivery features change the order status to delivered and updates NetSuite with captured signatures, pictures, and time stamps. Truck locations are presented on a map dashboard as they progress through their routes.
Empowering Your Delivery Team
A powerful mobile application let’s drivers have a complete graphical view of their route with detailed contents of each delivery order. Turn-by-turn instructions are available with an estimated time to the next stop. Drivers can communicate by text or email to both customers and dispatchers. A broad range of functions are available such as receiving returns, taking payments, entering sales orders, capturing signatures, and photos are included. Drivers can even print hard copies of invoices and other delivery documentation on printers located in their delivery vehicle. Data is automatically updated in the NetSuite route planning solution from the mobile application.
Flexibility
NetScore Delivery Routing can be tailored to meet your specific route management software needs. Built on the NetSuite platform it can be modified through simple configuration changes to adding custom scripts to manage unique business cases. Leveraging the NetSuite reporting capabilities gives you full access to building custom reports and dashboards.
Works For Businesses of All Sizes
Individual Routing or Busy Professionals
Team Routing for a Single Warehouse Business
Team Routing for a Multi-Warehouse Business
Team Routing for a Multi-Regional Business
Recent Case Studies!
“We're at least 25% more efficient after implementing NetScore automation. We're gaining back at least 2 -3 days a month of a team member's time, while we’re increasing customer satisfaction.”
KRISTI KAVANAUGH | SALES MANAGER
"Our billing person no longer has to fumble and chase delivery tickets for 3 hours daily to determine if a house got delivered. She has everything right in front of her for 98% of the orders."
BROOKS MAAK | GENERAL MANAGER
Features
General
A geo-point mapping tool pinpoints the location of each stop.
Artificial Intelligence and data analytics tools allow the system improve route planning over time.
Resource planning allows for routes to be generated based on number of drivers and delivery vehicles available.
The mobile application can be deployed on either Android or IOS devices.
Integration with SMS texting and email provides enhanced communication capabilities.
Critical data such as order completion, proof of delivery, signature capture and driver location are uploaded automatically from the mobile device to NetSuite.
NetSuite licenses are not required for mobile users.
Dispatcher
As orders are added to a route, truck capacities for weight and volume set limits for each load.
Route planners can easily add or remove delivery orders from a route.
Routes can be modified even after they have been deployed in the event a truck breaks down and orders need to be moved to other vehicles.
Additional transactions such as return pick up and payment collection can be added to the route.
Dispatchers can view the current location of all their trucks on a desktop dashboard.
Route Zones can be established to assign orders to trucks operating in a specific area.
Driver Features
View graphical depiction of the route plan showing all stops.
View order details for each delivery at a stop.
Get turn-by-turn driving instructions.
Update status of each delivery on completion.
Use full proof of delivery features including signature capture and photographing product at the delivery point.
Enter sales orders.
Accept returns.
Use email or texting to communicate with customers or dispatcher.
Upload order completion and proof of delivery data to NetSuite which is attached to the delivery sales order.
Record travel expenses.
Print documents in delivery vehicle using mobile printers.
Non-touch signature capture allows customers to provide their signatures digitally via email instead of physically signing a document.
See What Our Customers Are Saying!
NetScore has enabled our company to get digital signatures upon delivery of sales orders, which has helped us get closer to our goal of going all digital. The amount of paper processing was significantly reduced, and invoicing has become much faster in our accounting department.
Brad Bowden | Chief Executive Officer
Leveraging the NetScore solution, we were able to achieve our goal of capturing a digital POD, which was available instantly for our customers and allowed our AR team to invoice the same day. This reduced the time it took us to receive payment and improved cashflow tremendously. This also allowed our logistics team to analyze the NetScore routing load plan against the actual trip from our truck tracking software and reduce fuel costs significantly.
The NetScore solution also reduced 95% of our printed paper and achieve our goal to a more environmentally friendly process, which also saves us thousands in paper per year. This was an easy to implement solution. The NetScore team has made several customizations to accommodate our business, such as Lat/Log delivery points, as well as physical addresses, unique to oil & gas industry. I can’t wait to see the next evolution of this product.
Eric Toureilles | Director of Information Systems
NetScore has really helped us improve our distribution system allowing for more efficient communication between our operations and sales teams which has translated into higher sales, less order drop off and ultimately happier customers and happier team members.
One of the main reasons we implemented NetScore was to meet various compliance requirements both financial and industry specific while increasing efficiency and reducing labor costs. Having the type of digital record keeping that NetScore provides us, tied to our supply chain operations, has helped us immensely in getting through financial audits and settling customer disputes.
The NetScore team has been very accommodating with specific customizations we required and developing tailored solutions. The post production support team has also been impeccable with their timing and ability to easily solve any issue we may encounter.
Bradford Boulay | Sales Analyst
Our requirements for improved visibility of delivery routes in progress and a reduction in the miles of paperwork that had to be handled multiple times (printed, scanned, signed, saved, emailed) were met with the NetScore Delivery add-on for NetSuite.
The support team were responsive with any tweaks that we needed to make the app suit our needs. We are so much more productive and have improved our sustainability aims by reducing our printed paperwork. We are very happy with the product.
Peta Mascall | Head of Finance
We were in need of a service to allow our company to better route deliveries and get Digital POD. NetScore allowed us to reduce paper and route deliveries more efficiently, along with getting signatures and making edits to orders on site, if needed. They are very responsive with any issues or fixes and helped make the software work well with our regular business process.
Matthew Cohen | Project Manager
Our business was looking for a delivery software that would allow us to go digital with our POD process and allow our drivers to be more efficient on the road. We were using a lot of paper and wanted to move to something more sustainable. NetScore has allowed us to get rid of hard copy PODs and has pretty much cut out POD filing. We have run into some minor issues due to how we operate. However, the NetScore team has been quick to help us solve all problems.
Brandon Show | Operations Manager
Prior to using the routing app, we had no method of integrating our warehouse/ delivery operations into NetSuite. We asked NetScore to develop the app for our company in order to achieve this goal. Since we’ve been using the app, we are now able to track the progress of drivers’ deliveries and confirm that our customers received orders in NetSuite. Invoice images are instantaneously uploaded into NetSuite as soon as the driver submits them through the app. We use a saved search from NetSuite to confirm the orders, which have been delivered, and verify that we have an image of the signed copy of the invoice.
In addition, the NetScore team is always prompt in resolving with any technical issues we have. Overall, we would definitely recommend the app as a great tool to integrate your warehouse and delivery operations in NetSuite.
Kevin Cassidy | Marketing Coordinator
The Delivery Routing system has enabled faster efficiency by allowing our drivers to plan and route in advance. It has also streamlined our fulfilment process and the automated invoicing with strategic APIs really helped our customers.
Kudos to your team whom we are very impressed with their level of NetSuite expertise and understanding of our company needs
The project team always comes through expertly and makes excellent suggestions and recommendations on what we need for our project deployment and can guide us very well. Issues are always promptly resolved even after we go live.
Elizabeth Hong | Project Manager
Our company implemented the NetScore Delivery Routing system as part of a NetSuite ERP overhaul. The NetScore team was communicative and assistive during the development and go-live phases and met the proposed deliverable timelines. Our employees find the application intuitive and easy to use, which is critical. NetScore has improved our dispatching efficiency and streamlined our fulfillment and invoicing processes. In addition, we now provide customers real-time delivery information and photos. We have begun moving forward with additional modifications based on our customer-specific needs that will further enhance the application. We are very pleased with our decision to utilize NetScore as part of the NetSuite ERP solution. We feel the NetScore team is highly capable and has met and exceeded our expectations to date.
Evan Moorehead | Owner
The NetScore Delivery Routing system is an excellent solution for any business looking to add more automation to their outbound delivery process within NetSuite! We looked at several options but settled with NetScore as it integrates directly with NetSuite.
Since choosing NetScore, the team there have been professional in their process to get us onboarded and the system running. Our frequent requests to customise parts of the app have never been an issue, nothing seemed to be too difficult for them!
As part of our scope, we required automated SMS messages to our customers at various stages throughout the delivery. Again this was something NetScore had not done before, however they handled it brilliantly. This feature is now providing our customers with greater service and giving us many efficiencies internally as well.
NetScore helped our dispatch and logistics operations: go paperless, track our drivers, provide greater communications to our customers, and all at a decent price. Well done NetScore Team!
Ben Thorncroft | Logistics Manager
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